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The staff are friendly, they go out of there way to help and they spot problems before you do. For example, you dont need to remind a waitress four times that your boiled eggs havent arrived and you dont need to wait forty five minutes for them. " "Only stayed one night out of the two and that wasn't by choice. Holes in the walls, toilets blocked, shower dribbles out with water, holes in the ceiling, room stunk from the toilet being blocked, painted over the wall paper, stains on the walls and curtains, no main room light. The only things we couldn't complain about were the breakfast staff and the breakfast itself and the wedding was brilliant.
I'd go again and again, It was lovely, but please, please, please somebody do something about it. which could have been amazing had the few minor points been avoided!! All other staff including bar staff and the manager were extremely rude.
The food quality and choice certainly made up for it and the service was excellent, probably the best UK experience for a long time.
Breakfast was very extensive, although we were too well fed to fully appreciate all the choices.
The only faults we found were with the dinner service.
It would take a professional complainer to find anything remotely amiss in this wonderful hotel. A hard act to follow." "We booked mid afternoon via Laterooms, having made a quick decision to take a post Christmas treat.The food was very good, breakfast lot's of it and very hot.Dinner was well served and tasted as great as it looked.The staff were friendly but not overbearing, whatever we asked was done and with no issues.Anyone that stays here are in for a nice time." "This is a lovely hotel.